Corporate Services - Overview
The Department has set itself the following organisational goal:
"To support delivery of the Department's mission and sectoral goals and provision of a quality customer service, through development of enhanced organisational and support structures, staff skills and competencies in line with the civil service modernisation programme."
The main organisational challenges now facing the Department are how best to structure itself and allocate its resources to deliver its functions, support the sectors within its portfolio and deliver a quality customer service. A significant challenge in this regard will be to build on the work already done in strengthening the partnership structures between management and staff; the development of staff skills and competencies; and the creation a positive working environment for all staff.
These challenges will be met through the ongoing implementation of the Civil Service modernisation programme, including the development and implementation of an Integrated Human Resource Strategy; the continued implementation of the Performance Management and Development System (PMDS) aimed at continuous improvement in performance; the ongoing development of targeted staff training to achieve the required skills and competencies to best deliver on the Department's mission and goals; and the provision of a quality customer service.
The Department will continue to develop and enhance its Customer Service policy through the implementation of its Download the Customer Charter in PDF (47Kb) : HTML (19Kb). Our Information Technology and e-Government strategies will be also be progressed with a view to achieving the most effective exploitation of available technologies to meet the needs of the Department and our customers.