Written Communications / Cumarsáid Scríofa
We will acknowledge all written communications (letter, email, fax) within 5 working days of receipt, and provide a definitive reply to at least 95% within 20 working days (excluding "write-in" campaigns). In cases where there is going to be a delay, we will send you an interim reply explaining the position before the 20 day period expires. Our staff will provide you with full contact details and a reference number (where applicable).
Tabharfaimid aitheantas ar gach cumarsáid scríofa laistigh de 5 lá oibre óna fháil agus tabharfaimid freagra air ar a laghad 95% laistigh de 20 lá oibre (seachas feachtais "scríobh isteach"). I gcásanna ina mbeidh moill i gceist, seolfaimid freagra eatramhach chugat ag míniú an scéil sula dtéann an tréimhse 20 lá in éag. Cuirfidh ár bhfoireann mionsonraí teagmhála iomlána ar fáil duit chomh maith le huimhir thagartha (má bhaineann).