Telephone Enquiries / Fiosrúcháin Teileafóin
We will be available to answer your calls during normal office hours (9:15am - 1:00pm and 2:15pm - 5:30pm Monday to Friday [5:15pm on Friday]). Our aim is to answer at least 90% of calls within 15 seconds, be courteous, identify ourselves and our area of work, be helpful and provide you with clear and accurate information - if we cannot provide an immediate answer, take details and call you back at an agreed time. We will only connect callers to voicemail when the person they wish to speak with is unavailable and we will aim to respond to voicemail messages within one working day.
Beimid ar fáil chun do ghlaonna a fhreagairt le linn ghnáthuaireanta oifige (9:15am - 1:00pm agus 2:15pm - 5:30pm Luan go hAoine [5:15pm Dé hAoine]). Is é ár n-aidhm ar a laghad 90% de ghlaonna a fhreagairt laistigh de 15 shoicind, a bheith cúirtéiseach, muid féin a chur in aithne agus ár réimse oibre a insint, a bheith cuiditheach agus eolas cruinn soiléir a chur ar fáil duitse - mura bhfuilimid in ann freagra láithreach a sholáthar, sonraí a ghlacadh agus glaoch ar ais ort ag am socraithe. Ní cheanglóimid glaoiteoirí le glórphost ach amháin mura bhfuil an duine gur mian leo labhairt leo ar fáil agus beidh sé mar aidhm againn freagra a thabhairt ar theachtaireachtaí glórphoist laistigh de lá oibre amháin.