Customer Charter

Telephone Enquiries Written Communications Personal Callers Our Website The Provision of Information Equal Status Policy Seirbhís Trí Ghaeilge Evaluating our commitment to our customers Feedback Freedom of Information Help us to help you Office of the Ombudsman

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Location / Suíomh

The Departments offices are located in Kildare Street and South Frederick Street, Dublin and in Fossa, Killarney, Co Kerry. All of our offices are open from 9:15am to 1:00pm and 2:15pm to 5:30pm each day (5:15pm on Fridays). The Customer Services Manager and the FOI Unit are based in the Kildare Street Office and there is a designated Customer Services Officer in our Fossa office.

Tá oifigí na Roinne lonnaithe i dhá fhoirgneamh i mBaile Átha Cliath, ar Shráid Chill Dara agus ar Shráid Fhreidric Theas, agus freisin i bhFosadh, Cill Áirne, Co. Chiarraí. Tá na hoifigí go léir oscailte ó 9:15am go 1:00pm agus 2:15pm go 5:30pm gach lá oibre (5:15pm ar an Aoine). Tá an Bainisteoir Seirbhísí Custaiméara agus an tAonad FOI lonnaithe in Oifig Shráid Chill Dara agus tá Bainisteoir aimnithe le haghaidh Seirbhísí Custaiméara inár n-oifig i bhFosadh.