Office of the Ombudsman

If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint (see the role of our Customer Services Manager under "Evaluating Our Commitment To Our Customers"), it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us . The Ombudsman provides free, impartial and independent dispute resolution service.

Contact details are as follows:

Office of the Ombudsman

18 Lower Leeson Street

Dublin 2.

Tel: Lo-call 1890 22 30 30

Tel: 01 639 5674

Fax: 01 39 5674

E:mail: ombudsman@ombudsman.gov.ie/

Website: http://www.ombudsman.ie/